Terms & Conditions

This is a translation. In case of any difference, the Dutch text prevails.

Article 1 — Definitions

In these terms, the following definitions apply:

1. Hart voor Transport, we, us, our — Zipload B.V., trading as Hart voor Transport, established at Jan van Krimpenweg 73, 2031 CH Haarlem, registered with the Dutch Chamber of Commerce (KvK) under number 42078890.
2. Client — the natural person or legal entity that places an order with us or requests a quote from us.
3. Consumer — a Client who is a natural person and is not acting in the course of a profession or business.
4. Business Client — a Client who is acting in the course of a profession or business.
5. Platform — the website hartvoortransport.com and the web application app.hartvoortransport.nl, including all subdomains and services.
6. Order — any agreement between the Client and us, such as a trip, a removal or a house clearance.
7. Trip — an order to transport goods from a collection address to a delivery address, with or without intermediate stops.
8. Removal — transport of household goods: goods that have been in use as the contents or furnishings of a home or other space, as referred to in Article 8:1170 of the Dutch Civil Code (BW).
9. House clearance — emptying, clearing and handing over a home, room or business premises, including the removal of whatever is not kept.
10. Subcontracted carrier — a self-employed courier, carrier or other business that we engage to carry out an order in whole or in part.
11. AVC — the Dutch General Transport Conditions 2002 (Algemene Vervoercondities 2002), deposited by Stichting Vervoeradres at the registries of the district courts of Amsterdam and Rotterdam.
12. In writing, written — on paper, by email, via the Platform or via a messaging service.

Article 2 — Applicability and structure

1. These terms apply to all offers, quotes, orders and services of Hart voor Transport and to any use of the Platform.
2. They consist of this general part and three modules. Module A applies to transport, including removals, documents and vehicles. Module B applies to house clearances. Module C applies additionally to business customers with an account or standing arrangements. For storage, order processing and shipping for webshops, our fulfilment terms apply.
3. If documents conflict, the following order applies: the written order confirmation or quote, the module, this general part and then the AVC. Mandatory law always prevails.
4. You can view and save the AVC from Stichting Vervoeradres: sva.nl/themas/avc-2002 (Dutch text as PDF). On request, we will send you a copy free of charge.
5. Deviations from these terms only apply if we have confirmed them in writing.
6. We expressly reject any purchasing or other terms of the Client.
7. If a provision is void or is annulled, the other provisions remain in force. The invalid provision is then replaced by a provision that is permitted and comes as close as possible to what was intended.

Article 3 — Our service and the engagement of third parties

1. Zipload B.V., trading as Hart voor Transport, is the Client’s only contracting party for every order, however it is placed. We conclude the agreement and invoice in our own name.
2. We carry out orders with our own drivers, vehicles and staff. We may also have an order carried out in whole or in part by carefully selected subcontracted carriers and auxiliary persons, such as self-employed couriers, other carriers and hired staff. We decide who carries out an order.
3. For transport, we are the carrier towards the Client, and for a removal we are the remover, even if a subcontracted carrier actually carries out the transport. We are liable for subcontracted carriers and auxiliary persons as for ourselves, within the limits of the law and these terms. The Client has no agreement with the subcontracted carrier and owes the subcontracted carrier nothing.
4. We only work with subcontracted carriers that are registered with the Dutch Chamber of Commerce, hold the licences required by law, are insured for their liability as carriers and have committed themselves in writing to our work instructions, confidentiality and the privacy rules.
5. We carry out house clearances with our own team under our direction, supplemented where necessary with staff hired by us. We do not carry out work that requires a certificate, such as the removal of asbestos.

Article 4 — Formation of the agreement

1. Our offers and quotes are without obligation, unless they state a period for acceptance. A quote is valid for 14 days, unless it states a different period.
2. An order is formed as soon as the Client places a booking or accepts a quote via the Platform, by email or by telephone, and we have confirmed the order in writing.
3. A price from the price calculator on the Platform is a fixed price for the trip as specified. If the trip deviates from what was specified, for example because of different addresses, extra stops, more or heavier goods or waiting time, we charge the difference according to our rates.
4. We may refuse an order without giving reasons.

Article 5 — Prices and payment

1. Prices for Consumers include VAT. Prices for Business Clients exclude VAT, unless stated otherwise.
2. The price of a trip depends on the vehicle, the distance, the number of stops and additional services such as waiting time. The price of a house clearance is stated in the quote (Module B).
3. Payment terms:
   • For a booking with online payment, the Client pays in advance.
   • Consumers pay an invoice within 14 days of the invoice date.
   • Business Clients pay an invoice within 30 days of the invoice date, unless otherwise agreed.
4. If the Client does not pay on time, the Client is in default without any notice of default being required. From the due date we may charge statutory interest, and for Business Clients statutory commercial interest.
5. Extrajudicial collection costs are for the account of the Client. For Business Clients they amount to 15% of the outstanding amount, with a minimum of €40. For Consumers they are calculated in accordance with the Dutch Extrajudicial Collection Costs Decree (Besluit vergoeding voor buitengerechtelijke incassokosten) and are only due after the Consumer, once in default, has been sent a written reminder to pay within fourteen days (Article 6:96 BW).
6. We may ask for a deposit or full advance payment, particularly from new Clients and for high-value orders. For house clearances, Article B14 applies.
7. Payment is made in the manner we indicate, such as bank transfer or online payment.
8. If the Client is a business established in another member state of the European Union and holds a valid VAT identification number, VAT is reverse-charged to the Client (Article 196 of Directive 2006/112/EC).
9. Waiting time: the first 15 minutes of waiting time per collection and delivery address are included. After that, we charge €17.50 excluding VAT per quarter of an hour or part thereof. Waiting time counts from the agreed time, or from our driver’s arrival if that is later, until loading or unloading is complete. We do not charge for waiting time caused by a circumstance for which we are responsible.

Article 6 — Performance of the order

1. We carry out the order with care, within the agreed times.
2. Stated times are an estimate and not a strict deadline, unless we have agreed otherwise in writing.
3. We inform the Client as soon as possible of any delay or other changes in the performance.
4. If the Client does not meet its obligations, we may suspend performance.

Article 7 — Obligations of the Client

The Client:

1. provides correct and complete information about the goods, such as nature, weight, dimensions and particulars (fragile, temperature-sensitive, hazardous);
2. provides correct addresses, with contact persons and telephone numbers;
3. ensures that the collection and delivery locations are readily accessible for the agreed vehicle. If we cannot load or unload due to a cause on the Client’s side, we may charge waiting time;
4. has the goods ready at the agreed time;
5. packages the goods properly, suitable for transport;
6. arranges the documents and permits required for the order;
7. informs us immediately of any changes that affect performance.

Article 8 — Hazardous, prohibited and valuable goods

1. We only transport hazardous substances, such as ADR goods, gas cylinders, batteries and flammable or corrosive liquids, if the Client has notified us of them in advance and we have agreed in writing.
2. We do not transport goods whose possession or transport is prohibited, such as drugs, weapons, ammunition and stolen goods. If we suspect this, we may stop the order and involve the police.
3. We only transport money, securities, payment cards, jewellery, precious metals, art, antiques and other goods of high value after our prior written confirmation (Article A4(4)).
4. The Client compensates any damage that arises from the Client’s failure to comply with this article.

Article 9 — Personal data and confidentiality

1. We process personal data in accordance with our privacy statement.
2. We, our employees and our subcontracted carriers treat information we receive in connection with an order confidentially, such as addresses, documents and the contents of a home.
3. We use photos and signatures taken at collection, delivery, survey and handover as evidence for the order. We do not publish them without permission.

Article 10 — Liability

1. Our liability for transport and removals is governed by Article A4. For house clearances, Article B15 applies.
2. For other services, we only compensate direct damage caused by a failure to perform that is attributable to us, up to a maximum of the amount we charge for the order or, if higher, the amount our insurer pays out in that case.
3. We do not compensate indirect loss, consequential loss, lost profit, missed savings or loss due to business interruption, to the extent permitted by law.
4. The limitations in this article and in the modules do not apply if the damage was caused by intent or deliberate recklessness on our part or on the part of our managers, nor in the event of personal injury or death.
5. The Client must submit a claim for compensation to us in writing within 12 months after the damage was discovered or could reasonably have been discovered. After that, the claim lapses. For transport, the periods in Article A4(7) apply.
6. Our employees, subcontracted carriers and auxiliary persons may invoke the same defences and limitations against the Client as we can.

Article 11 — Insurance

1. Trips that we carry out with our own driver and our own vehicle: the transported goods are insured up to a value of €60,000 per trip. If goods are damaged or lost during such a trip, we compensate the proven damage up to that amount, within the terms of that insurance, even if our liability under Article A4 is lower.
2. If the load is worth more than €60,000, or a subcontracted carrier carries out the trip, tell us the value before the trip. We can agree higher cover per trip in writing (Article A4(5)).
3. We recommend that the Client takes out additional insurance for valuable or fragile goods. We can advise on this but bear no responsibility in this respect.

Article 12 — Cancellation

1. Cancellation of a trip by the Client:
   • Cancelling free of charge is possible up to 24 hours before the agreed collection time.
   • For cancellations between 24 and 2 hours before the collection time, we charge 50% of the agreed price, to cover the costs of the scheduled trip.
   • For cancellations less than 2 hours before the collection time or in the event of a no-show:
     • Business Clients: 100% of the agreed price, because the driver and vehicle can then no longer be deployed elsewhere;
     • Consumers: 100% of the agreed price, but only insofar as the actual costs incurred for the scheduled trip justify this. The Consumer may request a breakdown of those costs.
   • Wasted trip: if our driver arrives at the agreed location but cannot collect or deliver due to a cause on the Client’s side, the driver waits a maximum of 15 minutes free of charge. After that, we charge waiting time in accordance with Article 5. We charge a return or repeat trip separately.
2. For the cancellation or rescheduling of a house clearance, Article B12 applies.
3. Cancellation by us: we may cancel an order if:
   • no suitable vehicle or driver is available;
   • the Client has provided incorrect or incomplete information;
   • there is a case of force majeure (Article 13);
   • there are reasonable grounds to doubt the safety of our drivers, staff or the goods.
4. If we cancel, we refund any amount already paid in full, unless the cancellation results from a circumstance for which the Client is responsible.

Article 13 — Force majeure

1. Force majeure means any circumstance beyond our control that temporarily or permanently prevents performance of the agreement and that cannot be attributed to us.
2. This includes in any case: extreme weather conditions, natural disasters, war, terrorism, epidemics, government measures, strikes, blockades, traffic accidents, serious traffic disruptions, fire, power failures and failures in communication networks.
3. During force majeure, our obligations are suspended. If the force majeure lasts longer than 30 days, both parties may dissolve the agreement without compensation.
4. If we have already performed part of the order when the force majeure occurs, we may invoice that part separately.

Article 14 — Right of withdrawal

1. Transport: for transport, including a removal, on an agreed date or within an agreed period, a Consumer has no right of withdrawal under Article 6:230p(e) of the Dutch Civil Code (BW). Cancelling free of charge is, however, possible up to 24 hours before the agreed collection time (Article 12).
2. House clearances and other services: if a Consumer has ordered a house clearance, or any other service that is not transport, from us at a distance (online, by email or by telephone) or outside our business premises, the Consumer may withdraw from the agreement within 14 days of concluding it, without giving any reason.
3. Within those 14 days, we only start performance if the Consumer expressly asks us to. For an agreement concluded outside our business premises, the Consumer must do so on paper or by email. If the Consumer then withdraws, the Consumer pays an amount proportionate to the part of the order already performed (Article 6:230s(4) BW). Goods that have already been removed cannot be brought back.
4. The right of withdrawal lapses as soon as the order has been fully performed, if we started within the 14 days at the Consumer’s express request and the Consumer has declared that the right of withdrawal is lost as soon as the order has been fully performed (Article 6:230p(d) BW).
5. The Consumer withdraws by notifying us of this unequivocally, for example by email to info@zipload24.com. The Consumer may use the model form below for this, but is not obliged to.
6. The right of withdrawal does not apply to Business Clients.

Article 15 — Complaints

1. Business Clients report complaints about the performance within 7 calendar days of delivery or handover, in writing, by email to info@zipload24.com. This period aligns with the AVC and the CMR Convention (the Convention on the Contract for the International Carriage of Goods by Road).
2. Consumers report a complaint within a reasonable time after discovering the defect. A report within 2 months of discovery is always in time.
3. In the complaint, describe as precisely as possible what is wrong, preferably with photos or other evidence.
4. The recipient reports visible damage to goods to the driver immediately on delivery, with a note on the consignment note or proof of delivery. For house clearances, Article B11 also applies.
5. We confirm receipt of a complaint within 2 working days and give a substantive response within 14 days. If we need more time, we will let the complainant know.
6. A complaint does not suspend the payment obligation, except for the part of the price to which the complaint relates.

Article 16 — Intellectual property

1. All intellectual property rights in the website, the Platform, the software, texts, images, logos, designs and other materials rest with us or our licensors.
2. Without our prior written consent, no one may copy, reproduce, distribute, publish or make available to third parties any material from the Platform.
3. The Client only obtains a limited, personal, non-exclusive and non-transferable right to use the Platform for the duration of the agreement.

Article 17 — Applicable law

1. All orders and the use of the Platform are governed exclusively by Dutch law.
2. The Vienna Sales Convention (CISG) does not apply.
3. In addition, the following apply to transport: for domestic transport, Section 2 of Title 13 of Book 8 BW and the AVC; for international transport, the CMR Convention and the AVC; and for removals, Section 4 of Title 13 of Book 8 BW (Module A).

Article 18 — Dispute resolution

1. The parties will first try to resolve a dispute together.
2. If that does not succeed, the District Court of North Holland (Haarlem location) has exclusive jurisdiction.
3. A Consumer may also submit the dispute to the court that has jurisdiction by law.
4. For Consumers there are other options in addition to the court:
   • ConsuWijzer (Netherlands Authority for Consumers & Markets) for information and advice: consument.acm.nl.
   • The Disputes Committee (De Geschillencommissie) handles disputes in sectors that are affiliated with it. At present, we are not affiliated with a specific Disputes Committee Foundation (Stichting Geschillencommissie); a Consumer can, however, file a complaint themselves or submit the dispute to the competent court.
   • Since July 2025 the European Commission has been developing a new digital ADR (alternative dispute resolution) tool as a successor to the ODR (online dispute resolution) platform that was discontinued on 20 July 2025. Once it is available, we will list it here.

Article 19 — Changes to the terms

1. We may amend or supplement these terms.
2. We announce changes at least 30 days before they take effect, via the website or by email.
3. An order is governed by the terms that applied when the order was placed. For ongoing arrangements with business customers, amended terms apply from the date they take effect.
4. If a business customer with ongoing arrangements does not agree to the change, the customer may terminate those arrangements as of the date on which the change takes effect.

Article A1 — Scope

1. This module applies to all trips and removals, including the transport of documents and vehicles and the use of a van or box truck with driver by the hour.

Article A2 — Applicable rules

1. Domestic transport: Section 2 of Title 13 of Book 8 of the Dutch Civil Code (BW) and, additionally, the AVC.
2. International transport: the CMR Convention and, additionally, the AVC.
3. Removals: Articles 8:1170 to 8:1201 BW.

Article A3 — Digital consignment note (eCMR)

1. Applicable law: we use a digital consignment note on the basis of the Additional Protocol to the CMR Convention concerning the electronic consignment note (eCMR Protocol, in force for the Netherlands since 5 June 2008). For domestic transport, the digital consignment note is also valid under civil law pursuant to Article 3:15a BW and Article 156a of the Dutch Code of Civil Procedure (Rv).
2. Transport to and from Belgium: for transport that involves Belgium, our driver additionally provides a paper CMR to be signed on the spot, in accordance with the Benelux pilot for the eCMR (extended until 9 July 2027). We retain both versions.
3. Provision to sender and recipient: we send the digital consignment note immediately after the signatures of the sender (at collection) and of the recipient (at delivery), by email and/or message to the phone number and email address provided at booking. The tracking link is valid for 30 days. After that, you can request the consignment note via info@zipload24.com.
4. Retention period: we retain the consignment note with all associated data (signatures, photos, name of the signatory, metadata and audit events) for at least 7 years after the delivery date, in accordance with Article 52 of the Dutch General Tax Act (AWR) and the eCMR Protocol. This takes place in two independent EU clouds: Cloudinary as primary storage and Backblaze B2 as second archive.
5. Integrity: every consignment note PDF we supply contains a SHA-256 hash in the HTTP header X-eCMR-PDF-Hash. You can verify that hash yourself against your download; any change to the PDF after receipt can thus be demonstrated.
6. Identity of signatories: with each signature, to strengthen the evidence, we record the IP address, the browser type, the time and, only if the browser gives permission, the GPS location. See our privacy statement for the legal basis.
7. Disputed signatures: if a signature is disputed, you can request the associated metadata via info@zipload24.com. Where necessary to protect the privacy of others, we provide that data in anonymised or aggregated form.

Article A4 — Liability for transport

1. Domestic: we are liable for loss of and damage to the goods from the moment we take them into our charge until delivery, except in cases of force majeure and the special risks recognised by law and the AVC. Compensation is limited to €3.40 per kilogram of gross weight of the damaged or lost goods. In the event of delay, compensation is limited to the freight charge, or to twice the freight charge if the delivery period was agreed in writing. We do not compensate other damage, such as consequential loss.
2. International: compensation is limited to 8.33 units of account (SDR) per kilogram of gross weight (Article 23 CMR). In the event of delay, compensation is limited to the freight charge.
3. Removals: compensation is limited to the amount per removal that is set by or pursuant to Article 8:1182 BW. The Client takes money, securities, jewellery and other valuables along personally. We are only liable for them if the Client handed them to us separately before the removal, stating quantity and value (Article 8:1178 BW).
4. Valuable goods: we only transport money, securities, payment cards, precious metals, jewellery, art, antiques and goods with a value above €60,000 per trip after our prior written confirmation. If they are carried nevertheless, our liability remains limited as set out in paragraphs 1 to 3. A special interest in timely delivery, for example of documents with a deadline, is only covered if agreed in accordance with paragraph 5.
5. Higher liability: for a surcharge, the Client can agree a higher value or a special interest in delivery. This only applies if we have confirmed this in writing for that trip before the trip and it is stated on the (digital) consignment note (Articles 8:1106, 8:1107, 8:1183 and 8:1184 BW; Articles 24 and 26 CMR).
6. Intent and recklessness: the limitations do not apply if the damage resulted from our own act or omission, committed with intent or recklessly and with knowledge that damage would probably result (Article 8:1108 BW). For international transport, Article 29 CMR applies.
7. Notification and limitation: the recipient reports visible damage or loss on delivery, on the consignment note or proof of delivery. The recipient reports non-visible damage in writing within 7 days of delivery. If this does not happen, the goods are presumed to have been delivered in good condition. Legal claims arising from transport become time-barred after one year.

Article B1 — Scope

1. This module applies to house clearances, together with the extras stated in the quote. A house clearance is a contract for work within the meaning of Article 7:750 of the Dutch Civil Code (BW).
2. If we take goods to another address, for example to relatives or to a storage facility, Module A applies to that transport.

Article B2 — Authority of the Client

1. The Client declares to be authorised to dispose of all goods on the premises: as owner or tenant, on behalf of all heirs, as executor, administrator or trustee in bankruptcy, or with a written power of attorney.
2. At our request, the Client demonstrates this, for example with a certificate of inheritance (verklaring van erfrecht), a certificate of executorship (verklaring van executele) or a power of attorney.
3. The Client notifies us in advance of goods belonging to others, such as rented or leased items, medical aids and utility meters.
4. The Client indemnifies us against claims by heirs, creditors, landlords and others relating to the goods that we remove in accordance with the order.
5. If we doubt the Client’s authority, we may suspend performance.
6. We do not give advice on inheritance law. Whether disposing of, selling or giving away goods has consequences for accepting an estate is for the Client to assess.

Article B3 — Quote and price

1. The quote is based on an inspection or on photos, video and information provided by the Client.
2. The quote states the description of the work, the handover date, the assumptions (quantity, floor, lift, walking distance and parking) and the price.
3. A fixed price applies to what is stated in the quote. If the situation turns out to differ from what was stated, the difference is additional work.
4. We only carry out additional work after we have pointed out the price increase to the Client and the Client has agreed (Article 7:755 BW).

Article B4 — What we mean by empty, broom-clean and ready for handover

Unless the quote states otherwise:

1. Empty: all movable property has been removed, except what is marked to be kept. Fixtures remain.
2. Broom-clean: empty, and all rooms are free of bulky waste and swept, including cellar, attic, storage room and garden. Cleaning, removing floor coverings, filling holes and removing adhesive residue are not included.
3. Ready for handover: broom-clean, plus the handover requirements of the landlord or buyer that are included in the quote.

Article B5 — Items to keep

1. The Client removes anything the Client wants to keep before the start, or clearly marks it and puts it on the keep list.
2. We may remove any goods that are not marked.
3. If we are in doubt, we will check.

Article B6 — Ownership and disposal

1. Whatever is not kept becomes our property as soon as we take it away.
2. Where possible, we take usable goods to a second-hand shop (kringloop) and dispose of the rest through authorised processors, in accordance with the applicable waste regulations.
3. Offsetting the value of goods against the price only applies if the quote mentions it.

Article B7 — Finds

1. Money, securities, jewellery, identity documents, personal documents, photos, letters and data carriers do not become our property.
2. We set such finds aside, record them and hand them to the Client against confirmation of receipt.
3. If we find anything of this kind after handover, we report it within one working day and keep it for 30 days.
4. We report weapons, ammunition and drugs to the police.

Article B8 — Exclusions and safety

1. Not included, unless the quote mentions it: asbestos or material suspected of containing asbestos, hazardous substances (such as paint, chemicals, oil and gas cylinders), and severely soiled, contaminated or vermin-infested spaces.
2. If we encounter anything of this kind, or if working is unsafe, we stop that part of the work and consult the Client.
3. We charge proportionately for the work we have already carried out.

Article B9 — Access and facilities

1. The Client arranges access and keys, light, electricity and water, permission from the landlord or the owners’ association (VvE), use of the lift and a place to load.
2. Exemptions and permits, for example for a container or removal lift on the street, are at the Client’s expense.
3. If we cannot work due to a cause on the Client’s side, we charge the waiting time and an additional visit.

Article B10 — Damage to the premises

1. We report any damage that we cause immediately and record it.
2. We are not responsible for damage that already existed and was recorded at the survey, or for normal traces of emptying the premises, such as wall-plug holes, discolouration behind furniture and adhesive residue.

Article B11 — Handover

1. Afterwards, we walk through the premises with the Client, or we send a photo and video report.
2. The Client reports anything that is not right at the handover or as soon as possible afterwards. A Consumer reports this within a reasonable time after discovery; a report within two months is always in time.
3. We are given the opportunity to remedy it ourselves first.

Article B12 — Cancellation and rescheduling

1. Rescheduling is free of charge up to seven days before the agreed date.
2. If the Client cancels, we charge:
   • more than 14 days in advance: only costs that we have already paid to third parties;
   • 14 to 7 days in advance: 25% of the price;
   • less than 7 days in advance: 50% of the price;
   • less than 48 hours in advance, or if we are denied access on the day itself: 75% of the price.
3. A Consumer never pays more than our actual loss. On request, we provide a breakdown of it.
4. Article 14 applies for as long as the right of withdrawal runs.

Article B13 — Right of withdrawal

1. The right of withdrawal under Article 14(2) to (6) applies to a Consumer. If the Consumer wants us to start within the 14-day withdrawal period, the Consumer must ask for this expressly, on paper or by email.

Article B14 — Payment

1. When we confirm the order, we may ask for a deposit of at most 30% of the price. The Client pays the remainder within 14 days of the invoice date.
2. On request, we issue the invoice in the name of the estate, for the attention of the executor.
3. Anyone who places an order on behalf of an estate or another party is jointly and severally liable for payment alongside that party, unless the quote provides otherwise.

Article B15 — Liability for house clearances

1. We compensate direct damage caused by a failure to perform that is attributable to us.
2. Per event, this is limited to the amount paid out by our liability insurer, increased by the policy excess. If the insurer does not pay out, it is limited to €10,000, or the price of the order if that is higher.
3. We only compensate damage caused by late handover if a strict deadline was expressly agreed, and then up to a maximum of the price of the order.
4. These limitations do not apply in the event of intent or deliberate recklessness on our part or on the part of our managers, nor in the event of personal injury or death.

Article B16 — Privacy during house clearances

1. We do not look at documents and data carriers any further than necessary to identify them.
2. We return them to the Client or, at the Client’s request, have them destroyed securely. Data carriers never go to a second-hand shop with data still on them.
3. We only use photos of the survey and the handover for the order. We do not publish them.

Article C1 — Scope

1. This module applies to Business Clients with an account on the Platform or with standing arrangements, such as fixed routes and recurring trips.

Article C2 — Account

1. The Business Client keeps its login details secret. It is responsible for all orders placed through its account.
2. If it suspects misuse of its account, it notifies us immediately.

Article C3 — Information about the load

1. For each order, the Business Client provides correct and complete information about the load: nature and composition, weight and dimensions, particulars (such as ADR goods, temperature-sensitive or fragile) and the collection and delivery addresses with contact details.
2. The Business Client has the load ready at the agreed time and place.

Article C4 — Invoices for standing arrangements

1. For standing arrangements, we may invoice weekly or monthly. The payment term is 30 days from the invoice date, unless otherwise agreed.

Contact details

For questions about these terms, you can contact us:

Hart voor Transport (Zipload B.V.)
Jan van Krimpenweg 73, 2031 CH Haarlem
Email general: info@zipload24.com
Email invoices: facturen@hartvoortransport.com
Phone: +31 6 1508 1713
KvK: 42078890
VAT: NL869609075B01