Frequently Asked Questions

Answers to the most common questions about our courier services, rates and how we work.

30 pages available

Do You Deliver at the Weekend? 24/7 Courier
Hart voor Transport delivers 24/7, including weekends and public holidays. Weekend surcharge 15%. Urgent jobs on Saturday and Su
Transporting Confidential Documents | Notaries Lawyers
Signed confidentiality agreement. Hand-to-hand delivery. Ideal for notaries, lawyers and government. Hart voor Tra
How Do I Book a Courier? Step by Step
How do I book a courier with Hart voor Transport? Call, WhatsApp or use the online calculator. Provide pick-up and delivery a
How Fast is Same Day Delivery? Pick-up within 90 min
How fast is same day delivery with Hart voor Transport? Pick-up within 60-90 minutes, delivery the same day. Depending o
How Quickly Does the Courier Leave After Booking? | Urgent Courier Haarlem
Urgent courier leaves within 60 minutes of booking. Same-day pick-up within 60-90 min. Fixed route on schedule. Hart v
How Fast is an Urgent Courier? | Pick-up Times
How quickly can an urgent courier be on site? Pick-up time typically 60 minutes on location, faster in the region. 24/7 reachab
How Does Track & Trace Work at Hart voor Transport? | Live Location
How do I track my shipment with Hart voor Transport? Live location via WhatsApp, ETA updates en route and delivery confirmatio
How is Waiting Time Calculated? | Courier Waiting-time Surcharge
First 15 minutes of waiting time free, then €35 per quarter hour. Transparent waiting-time calculation at Hart voor Transport. B
How Are Courier Rates Calculated?
How does Hart voor Transport calculate the price? Base rate + per-km price (outbound+return) + surcharges. Transparent, no hidden
Is My Shipment Insured? | Carrier Liability
Is your shipment insured with a courier? Yes, under carrier liability with additional cover on request.
Can I Book Multiple Stops with a Courier?
Yes, multi-stop trips are possible at Hart voor Transport. Extra stop €25-50. Efficient route, one driver, one invoi
Can You Transport Fragile Shipments? | Specialist Transport
Yes, Hart voor Transport carries fragile shipments such as art, electronics, medical equipment and glass under carrier liability.
Can You Transport Pallets? | Pallet Transport Haarlem
Yes, Hart voor Transport carries pallets with a Sprinter (1-2 euro pallets) or box truck (4-6 pallets). Tail lift available.
Maximum Weight per Vehicle at a Courier
What is the maximum payload per vehicle at Hart voor Transport? Small 450 kg, medium 800 kg, large 1000 kg, box tru
Minimum Rate per Vehicle | Courier Rates Haarlem
Car €45, Small €75, Medium €95, Large €115, Box truck €125, Car transporter €150. First kilometres included. Full rates at H
Do You Drive Internationally? Europe Courier
Hart voor Transport drives across Europe: Belgium, Germany, France, the UK, Switzerland and Norway. cover under carrier liability
Do You Also Drive to Belgium? | International Transport
Yes, Hart voor Transport drives across Belgium. Antwerp 170 km, Brussels 200 km. under carrier liability, no customs (EU). Call 0
Do You Drive on Public Holidays? | Courier Christmas New Year
Yes, Hart voor Transport drives 24/7/365 including Christmas, New Year and King's Day. Public holiday surcharge 25%. Call +31 6 1508 1713.
Temperature-sensitive Transport | GDP Medical Transport
Cool boxes with temperature logging. GDP protocol for medical. -20°C to +25°C. Hart voor Transport, medical and temper
What if Nobody is Home for Delivery?
What does the driver do if nobody is home? Hart voor Transport calls 5 minutes before arrival. If no answer: neighbour,
What to Do in Case of Damage During Transport? | Damage Claim
In case of damage during transport: report it to the driver immediately, take a photo, note the CMR and file in writing within 7 days a cla
What is Carrier Liability Cover? Explanation & Coverage
What is CMR cover for courier and transport services? The international standard for cross-border road transport, valid across Europe.
What is a Fixed Route? | Daily Courier Route
A fixed route is a daily or weekly set journey with the same courier. 10-25% discount for B2B. Hart voor Tr
What is a Waybill? | CMR Waybill Explained
A CMR waybill is the legal document for your transport. Proof of delivery, liability cover and ownership transfe
What is Night Distribution? Delivery before 07:00
Night distribution: pick up in the evening, delivery before 07:00. Ideal for retail, hospitality and care. Night surcharge 25%. Ha
What Does an Urgent Courier Cost in 2026? | Rates
What does an urgent courier cost in the Netherlands? Base rate €75, per-kilometre price from €0.65. Transparent rates and a quote straight a
Which Surcharges Do I Pay with a Courier?
An overview of all surcharges at Hart voor Transport: night +25%, weekend +15%, public holiday +25%, top priority +10-20%, w
Which Vehicle Do I Need for My Shipment?
Which vehicle suits your shipment? From a small van (450 kg) to a box truck (2500 kg) and car transporter. A practical guide f
Business Monthly Contract Courier | B2B Transport Haarlem
Monthly invoice, fixed rates, SLA arrangements and 10-25% discount. Hart voor Transport offers monthly contracts for companies.
Medical Transport under GDP conditions
Hart voor Transport works in line with GDP guidelines for medical transport. Cool boxes, temperature logging and strict pr

New knowledge pages

Five in-depth question-and-answer pages for business transport scenarios: contracts, car transport, airport cargo, lab transport and reverse logistics.

How does a business courier contract work?A business courier contract is an ongoing arrangement with a courier service for regular trips. You get an account with… When should I choose car transport?You choose car transport when one of these situations applies: the car won't start or won't drive, the distance is more than 150 km, you have no… How does airport cargo transport work?Airport cargo is air freight via cargo terminals (Schiphol, Eindhoven Airport). Central document: the AWB (Air Waybill). Critical: the… What is lab transport?Lab transport is the carriage of clinical samples, reagents, research material and small equipment between laboratories, hospitals and… How does reverse logistics work?Reverse logistics is returning products from the end customer to your DC or returns processor. Bundled routes (15-25 pickups per…

New FAQ detail pages

Seven additional FAQ pages with a direct answer and deeper detail on how we work, vehicles, price calculation, tracking and proof of delivery.

How does an urgent trip work?From request to delivery in 6 steps — a complete overview. Which vehicles are available?Six vehicle types with volume, weight and starting price. How is the price calculated?Three components: base rate, per-km rate, surcharges. No hidden costs. Live tracking of my shipment?Yes, a tracking link via WhatsApp and email with every trip. How does proof of delivery work?Signature, photo, GPS timestamp, chain of custody for confidential docs.